Shipping and Returns
Shipping and Returns Policy
At Out Of Joint Records, we are committed to ensuring a seamless shopping experience for our customers, whether you're purchasing vinyl records or clothing. Please read the following information regarding our shipping and returns policy for both categories of products.
Vinyl Records: We take great pride in packing your vinyl records with utmost care. Each record is meticulously protected using high-quality mail out sleeves and reinforced with sturdy cardboard, ensuring that your purchase arrives in excellent condition.
Clothing: When it comes to clothing, we go the extra mile to ensure your items are delivered in pristine condition. All clothing items will be carefully packaged, either boxed or bagged, to maintain their quality during transit. Rest assured that we take the greatest care in packaging your clothing items as well.
Shipping Times: We strive to process and dispatch your order promptly. Typically, we aim to ship your order within the next business day. However, please allow up to three working days for us to handle your order, especially during peak periods.
Shipping Rates: United Kingdom:
- Base Rate: £5 for most orders up to five items. Shipping costs for orders exceeding this quantity are calculated based on weight and size.
- Base Rate: £14.95. Shipping costs for orders containing more than five items are calculated based on weight and size.
Rest of the World:
- Base Rate: £23.95. Shipping costs for orders containing more than five items are calculated based on weight and size.
Insurance: To provide added security, all orders, including both vinyl records and clothing, are sent with insurance as standard. This ensures that your items are protected during transit.
Return Eligibility: We want you to be completely satisfied with your purchase. To qualify for a refund, all items, whether vinyl records or clothing, must be returned in their original state. Vinyl records should be unopened and undamaged, while clothing items should be in their original packaging with tags attached.
Return Process: If you wish to return an item, please follow these steps:
Contact the shop within 30 days of receiving your order, we can not except refunds after 30 days. You can reach us at:
- Telephone: 0116 251 4052
- Email: email@example.com
Provide us with your order details and the reason for the return. Your feedback is valuable to us as it helps us improve our products and services.
Once we authorise the return, carefully package the item(s) in their original state, ensuring they are protected during transit.
Ship the package back to us at the following address:
Out of Joint Records
Unit 2 Malcolm Arcade
Please note that the return shipping costs are the responsibility of the customer.
Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
Refund: Upon successful inspection of the returned item(s) and confirmation that they meet our return policy requirements, we will process your refund. Please allow 5 business days for the refund to be credited back to the original payment method used for the purchase.
Please note the following important details:
- We only offer refunds for items returned in their original state.
- Any items that are damaged, opened, or not in their original packaging may not be eligible for a refund.
- The original shipping fees are non-refundable unless the return is due to an error on our part.
If you have any questions or need further assistance regarding shipping or returns, we are always here to assist you. Feel free to reach out to us with any inquiries or concerns.